Terms and conditions

This is an English translation for convenience. The legally binding text is the Slovak version, which prevails in case of any difference.

Article 1 – Who we are and what these terms cover

The SFERIN service is provided by WebiSfer s. r. o., Talinská 2388/9, 040 12 Košice – mestská časť Nad jazerom, Slovakia, Company ID (IČO) 57 475 687, registered in the Commercial Register of the Košice Municipal Court (Obchodný register Mestského súdu Košice), section Sro, file No. 65153/V (“provider”, “we”). Managing director: Ján Šteiner. Contact: info@sferin.sk. We are not registered for VAT, so all prices are final.

These terms govern the relationship between the provider and a client who orders the SFERIN service (“client”, “you”). A client can be a business (for example a guesthouse or a sole trader) or a consumer, meaning an individual not acting in the course of a business (for example a cottage owner who lets it without a trade licence). Provisions that apply to consumers only are in Article 12. If the order says otherwise, the order prevails.

Article 2 – What the SFERIN service includes

SFERIN means building and running your own website with a booking system for holiday accommodation (cottages, chalets, apartments, guesthouses). The price includes (core service):

• a website on your own domain,
• a booking system with an availability calendar and a price shown for each day,
• a price list,
• calendar sync with booking portals via iCal – availability is transferred with a delay set by each portal; we are not responsible for the portals or their delays,
• an admin area for managing bookings, prices and content,
• hosting, an SSL certificate and email hosting,
• updates, backups and support by email.

Paid add-ons are available, for example guest registration with online check-in and tourist tax reports for the municipality, Booking.com and Google reviews, a deposit invoice with a QR code for guests, an extra website language, content writing and SEO, or other add-ons from our current offer. The exact scope is set out in the offer and order.

Article 3 – Free preview and how the contract is made

On request we prepare a preview of your website. The preview is free and non-binding – if you decide not to continue, you pay nothing and have no obligation.

The contract is made when we confirm your order by email or when you pay the deposit invoice, whichever happens first. The contract consists of the order (the offer with price and scope) and these terms.

Article 4 – Price and payment

The price has two parts:

• a one-off fee for building the website (from €249),
• an annual operating fee, paid yearly in advance.

The exact amounts are in the offer and order; these terms do not contain a price list. We invoice by deposit (proforma) invoice, with the due date stated on the invoice. The annual fee for each following period is invoiced before that period starts.

If the annual fee is overdue, we first remind you by email. If it is still unpaid after the additional period stated in the reminder, we may restrict or suspend the website until the fee is paid.

We will notify you of any change to the annual fee by email at least 30 days before the period it applies to. If you do not agree, you can cancel the service under Article 10 at no extra cost.

Article 5 – Domain

The provider is formally the holder of the domain and registers it in its own name. The domain, however, serves the client exclusively. At the client’s request, the provider will transfer the domain free of charge to the client or to a person the client designates, provided the client has paid all amounts due to the provider; this also applies when the service ends. If you already own a domain, you can keep it with your registrar and simply point it to our website.

Article 6 – Content, licence and software

The website content – texts, photos, prices and guest and booking data – belongs to you. You are responsible for having the right to publish it (for example copyright in photos) and for it being accurate and lawful. We may remove clearly unlawful content after notifying you.

The SFERIN system – software, booking system, templates and design – remains the provider’s property. For as long as the service runs, you have a non-exclusive licence to use it for your website. The licence ends when the service ends.

Article 7 – Your guests’ personal data

For bookings and guest registration, you are the controller of your guests’ personal data and we are the processor, processing it only on your instructions and only to run the service. A data processing agreement under Article 28 of Regulation (EU) 2016/679 (GDPR) is concluded together with the order; its text is on the Data processing agreement page. Guest data is stored on a server in the EU, with identity document data encrypted.

How we handle personal data when communicating with you is described in our Privacy policy.

Article 8 – Your obligations as a host

SFERIN helps, but your obligations as an accommodation provider remain yours. In particular, you are responsible for keeping the guest register, reporting and paying the tourist tax, registering in the short-term rental register where it applies to you, meeting your GDPR obligations towards guests (for example your property’s privacy policy) and for the accuracy of the prices and conditions on your website. Check any reports the system prepares (for example for the tourist tax) before you send them.

Article 9 – Availability and complaints

We aim to keep your website running at all times. Planned maintenance is sometimes needed, and where possible we do it when traffic is lowest. We do not guarantee 100% availability – an outage can also be caused by a fault outside our control (for example at a network provider or a booking portal).

If something does not work as it should (a defect in the service), email us at info@sferin.sk. We will confirm receipt of the complaint and the period within which we will fix the defect, which will not exceed 30 days from your report. Otherwise, liability for defects is governed by the Slovak Civil Code for consumers and the Slovak Commercial Code for business clients.

Article 10 – Term and cancellation

The contract is for an indefinite term, with the fee paid for yearly periods. You can cancel in writing or by email no later than 30 days before the end of the prepaid period; the service then ends when that period ends. We can cancel the service in the same way and with the same notice.

When the service ends:

• if you ask within 30 days of the end, we send you an export of your website content and bookings,
• at your request, we transfer the domain free of charge to you or to a person you designate under Article 5,
• we switch the website off.

We delete website, booking and guest data no later than 90 days after the service ends. We keep only what we are required to keep by law (for example invoices).

Article 11 – Liability

Towards business clients, to the extent permitted by law, our total liability for damage is limited to the annual fee paid for the last 12 months. This limit does not apply to damage caused intentionally or through gross negligence. Towards consumers we are liable to the extent set by law, and this limit does not apply to them. We are not liable for damage caused by content supplied by the client, or for booking portals and other third-party services.

Article 12 – Consumer rights

Right of withdrawal. If you are a consumer and made the contract at a distance (by email or online), you can withdraw from it without giving a reason within 14 days of the day it was made (Sections 19(1) and 20(1) of Slovak Act No. 108/2024 Coll. on consumer protection). Just tell us clearly at info@sferin.sk; you can also use the model withdrawal form annexed to that Act (see below). We will refund all payments no later than 14 days after receiving your withdrawal.

If you expressly ask us to start the service (for example building the website) before the 14-day period ends and then withdraw, you only pay a proportionate part of the price for what we actually delivered until your withdrawal reached us (Section 21(5) of Act No. 108/2024 Coll.). You give your express consent to start the service before the withdrawal period ends in your order or in your email reply to our order confirmation. The website preview before the contract is always free.

If, with your express consent, we fully deliver the service before the withdrawal period ends, and you have acknowledged that you thereby lose the right of withdrawal once the service is fully delivered, you can no longer withdraw (Section 19(1)(a) of Act No. 108/2024 Coll.).

Complaints are handled under Article 9.

Alternative dispute resolution. If you are not satisfied with how we handled your complaint, or believe we have breached your rights, you can ask us for redress at info@sferin.sk. If we reject your request or do not reply within 30 days, you can file a proposal for alternative dispute resolution under Slovak Act No. 391/2015 Coll. The competent body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava, ars@soi.sk, soi.sk), or another authorised entity listed by the Slovak Ministry of Economy. The proposal must be filed within one year of our rejection or of the reply period expiring. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228, so we do not link to it. Your right to go to court is not affected.

Article 13 – Final provisions

Our relationship is governed by Slovak law – for business clients mainly the Commercial Code, for consumers mainly the Civil Code and the Consumer Protection Act. We communicate by email, and email counts as written form.

Compliance with consumer obligations is supervised by the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Košice Region, Vrátna 3, P. O. BOX A-35, 040 65 Košice 1, Slovakia.

We may change these terms. We will notify you of any change by email at least 30 days before it takes effect; if you do not agree, you can cancel the service. For a period you have already paid, the terms under which you paid it apply, unless the change is in your favour.

These terms are valid and effective from 11 October 2026.